Refund Policy

The short version

Campus guides are digital and open right away, so all sales are final. We do fix mistakes: a duplicate charge is refunded, a guide bought for the wrong school is switched to the right school or refunded, and if you can't open your guide and we can't fix it, we refund it.

If something went wrong

Charged twice, bought the wrong campus, or can't open your guide? Email freshman101.info@protonmail.com from the address you checked out with and include the school name. A real person will take a look.

Nothing in this policy limits any right you have under the law where you live.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. Banks usually take 5 to 10 business days to show it. Access to the refunded guide is turned off.